More testimonials can also be found on LinkedIn.
I approached Joanne to help me with setting up a CRM as well as for help with time management, marketing and to act as a sounding board. Joanne paired me with Justine which has been really great. In the last few months, Justine has set up and manages our social media content, our time recording systems, carries out research on business areas that we are interested in and keeps us on track with all of our actions. She is a very valued part of our team.
If you are looking to start working with a VA, I'd recommend that you allow more time than you think you'll need (yours and theirs) for the first few months, then review - this has helped get my business off to a great start.
I started looking for a VA as I was finding there were just not enough hours in the day, and I was also struggling to progress my marketing due to a lack of knowledge around mailchimp and social media.
After reaching out to my network, was introduced to Joanne. Joanne paired me with Ellen and working with her has been a game changer! Her support has enabled me to do more promotion which has in turn led to more enquiries, proposals and more work. I've increased the SM channels I'm present on so I'm now seen as more of an expert and people are reaching out to me with opportunities. My brand also looks professional and consistent now.
If you are thinking of using a VA - take the leap, you won't look back and you will quickly make the investment back.
We have a small gardening business, my husband is the gardener and is a sole trader and we didn’t then employ any contractors. I work full time but was trying to manage the admin for the business and my other job – very difficult. We were at the point when we just didn’t feel motivated, lacking in professionalism, couldn’t be bothered and to be honest we wanted to give it all up. Our son even commented on how much more we could do with the business!
I know Jo in a professional capacity and as a friend so knew that if anyone could motivate me it would be her. I booked an Empower Hour with her and it was the best hour that I could have spent. Jo knew exactly where the problems were, she offered solutions to them and informed me of systems such as Xero that could help with our accounting processes. Jo offered suggestions to improve the business direction and even knew about grants that were available, which we went on to secure. Her expertise and professionalism shines through when she speaks to you which rubs off on you.
We now have got a new passion for our business, have employed some contractors, got new systems set up and are driven again. We both feel excited and want the business to grow. I would recommend an hour of your time to speak to Jo about how you can improve your business it is worth every penny.
Gordon and Amanda Williams, Gordon's Gardening Services
I approached Joanne for support with diary management, posting blogs and assistance in setting up a survey in Survey Monkey, I found her very easy to work with and it was particularly helpful to know she is there if I need her, to help with the stuff I don't have time for, both in my business and personally. If you are looking for a Virtual Assistant, my advice would be to meet two or three and make sure you feel you have the right person for you.
Consultant, December 2019
Joanne is a fountain of knowledge and is a fantastic support to me as I scale my business. She offers personal advice and experience which is incredibly valuable as I am following in her footsteps! I highly recommend Joanne not only as a Virtual Assistant but as a consultant to your business. Her ‘Empower Hours’ are without doubt, a resource which propel you personally & professionally. She is honest, thorough & will always find a solution to your problem. I love being part of her professional world.
I did an Empower Hour with Joanne for my business. I wanted to talk to her about potential ways to:
(a) expand and grow my business
(b) streamline some of my processes
(c) build a better customer relationship database
Joanne was brilliant. She offered me lots of information, challenged some of my assumptions and really helped me to consider my options.
It was incredibly useful as she used her wealth of knowledge and experience to shine a light on some ideas I had not considered. In particular I found the discussion around the CRM most useful. I felt I didn't need one until recently and Joanne was able to articulate the pros and cons without all the jargon. It was an hour well spent and I came away with a much clearer view of a number of potential paths my own business could take. - highly recommended.
I've known Jo for over six years now - first, at the Ambulance Service, and more recently through her own business as a VA. In both roles, I found Jo to be a trusted ally - unflappable, discreet, and most importantly, someone who gets things done. She has supported Intellitender with a number of things from traditional virtual assistance, recruitment and even bid writing: a challenge Jo took on with a smile on her face and a determination to do her very best. The bid won of course! I would not hesitate to recommend her if you need a capable pair of hands to do almost anything! Thanks for everything, Jo
Working with Joanne has been transformative - she has helped me to move towards creating accessible systems and processes so that I can outsource many of the tasks I was previously stuck doing inefficiently myself. Perhaps just as importantly working with Joanne has also made me feel differently about my business, she is far more than a PA she is another member of the team who shows a genuine interest in, and commitment to my business. I wouldn’t hesitate to recommend her.
Client, Consultant, January 2019
I first contacted Joanne as I needed assistance managing my paperwork and book keeping. I work for myself and run two separate and quite distinct business – legal services and yoga and healing. I was really behind on all on all of my paperwork and Joanne got it all up to date for me really quickly.
My work is very varied and sometimes can be quite complex. I can be working in the office for the day for one of my legal clients and in the evening teaching one to one yoga for children with special needs or teaching specialist yoga classes. I explained to Joanne at the start that I planned to grow my yoga and healing business but I was very busy with my legal work and I needed someone that could help support me on the journey. Joanne has been fabulous support from starting with admin and book-keeping through to assisting with organising retreats, sourcing venues, creating brochures, companies house filings and more. Whatever task I throw at Joanne she always completes the task efficiently and effectively.
If Joanne doesn’t have experience on the task she is happy to research the best method and ask her network of VA’s for recommendations. I have said to Joanne on several occasions that I wouldn’t have been able to manage growing the business without her support over the past couple of years.
Client, January 2019
Joanne was recommended to me at a time when I was struggling to balance the various aspects of running a fast-growing company with the time-constraints that arrived with our second child having just been born.Joanne was able to quickly and efficiently take ownership of the administrative tasks that I had been pushing to one side, allowing my time to be focused on supporting our management team in taking on more responsibility for the growth of the company. I have since encouraged various colleagues to use Joanne’s services and she has become a vital member of our extended team.Juggling a young family with the pressures of running a company has been made exponentially easier knowing that Joanne is able to take on tasks with a high level of professionalism, efficiency and attention to detail.
Joanne has been supporting us for some years now and has become an integral part of the business, chasing up outstanding invoices, sending out reminders to our staff and generally keeping us on our toes. She has also introduced a system whereby all members of the team are able to input their weekly timesheets directly into our accounts system, instead of them having to be rekeyed manually.
This all amounts to greater efficiency and improved cash flow so Joanne has had a very positive impact on our company and long may this continue!
Client, January 2019
Joanne has supported us with time management, minute taking, action follow ups, scheduling appointments and recruitment administration.
It has definitely given me peace of mind - I know that I can ask Joanne to complete a task and it will be done quickly and efficiently, rather than sitting on my to do pile gathering dust, and I can focus more time on other areas of growing the business and managing people.
I decided that I needed the support of a Virtual Assistant to help with the administrative tasks that drained my energy. I started working with Joanne in May, to help with social media. managing events and supporting project launches. Her support has enabled Mumazing to grow its audience, have continuity and a structure. It has also given me time to start working on the growth. On a personal note Jo joined my team when I was going through a tough time emotionally due to a personal situation, she assisted me on keeping my business going when I didn't have the head space to.
I decided that I needed the support of a Virtual Assistant as my workload had increased but I was still doing all of the work and was finding it harder and harder to stay on top of everything which was making me feel rather stressed! Joanne now manages all my financial administration and maintaining the process documents, and has also helped with website updates, social media reviews/implementation and other tasks. Having Joanne as a VA has helped me to begin the process of untangling what in my business must be done by me and what actually should be done by others! This is a huge step forward and feels really liberating, and I already feel lighter and less weighed down by the multitude of tasks that were beginning to feel overwhelming. Thank you!
Leadership Development Consultant, December 2017
Joanne is a breath of fresh air and exactly what I would have hoped for in a VA. She’s professional, kind, personable, reliable. She gets after me but does not really “bug” me. What I am particularly impressed with is how quickly she navigated and learned a proprietary CRM system I use. I have found myself referring her directly to at least two people and we are only in our second month of working together! I am looking forward to a long and satisfying relationship with Joanne.
Joanne has been supporting me with diary management, tender job admin, handling enquiries, internal communications and handling incoming calls. I have found her very easy to work with and her support has enabled the business to be less dependent on me being around. It has also freed up some of my time and I feel better organised. I would advise other business owners not to hesitate in engaging her services - it will help you tremendously.
I decided to look for a Virtual Assistant as I had been struggling to find enough time to manage my diary and carry out other admin tasks. I have found it invaluable to free up this time to allow me to work on other things essential to my events business and since working with Joanne, I feel less stressed out, and am no longer worrying that I might have missed something. I would have no hesitation in recommending Joanne’s services to other entrepreneurs.
Cinnabar engaged Joanne’s services towards the beginning of this year in the capacity of a personal assistant. I have found Joanne to be a very well organised individual, who has great discipline and determination. Joanne is very focused and remains calm under pressure. Joanne’s conscientious and motivated attitude has proven invaluable to my business.
I can’t begin to thank you for the phenomenal job you have done with the literature. Stuck for weeks on the literature for my business you provided clarity and structure in 24/48 hours – it is so much more straight-forward and your ideas to re-arrange it work really well. Your work was easy to understand, constructive and complimentary. You proved your worth, understood my approach and attracted my potential business. I was afraid to ask for help as I felt I was handing over the reins, somewhat, to someone who doesn’t know me or care as much about my business as me but this was certainly not the case handing over to you.
Thank you for your quick and friendly service. As usual you have gone above and beyond completing the task ahead of time, no fuss and no inflated prices. You offer everything a small business looks for. I will definitely be using you again.
Michelle Westgarth-Graham, Happy Tokens
Since the moment I had my first meeting with Jo I felt I was in a really safe pair of hands. Her experience, strategic logic and incredible organisation has helped me to grow my 3 creative businesses enormously. She has an incredible talent for being able to quickly diagnose an issue and come up with a detailed plan of how to resolve them & has effortlessly put systems in place in my business which leave me free to do what I do best creatively. The best decision I ever made was to ask for her help.
Alice Schamroth, The Vintage Wedding Photographer
Joanne has had a hugely positive influence on our business. As a consultancy that operates mainly internationally we’re constantly on the move, so having Joanne to keep projects on track, research information for us and prepare materials whilst we’re out of the office means that we can be more responsive to our client's requests as well as focusing on the strategic activities that add most value.
I was looking for a Virtual Assistant to help me with an initial project on Facebook, and I was very lucky to find Joanne on LinkedIn. I wasn't sure about using a Virtual Service but Joanne put me at my ease and I feel very confident in working with her. She was polite, professional and quick and most importantly she always keeps me in the loop of what is going on and when the work will be done. I shall definitely be working with Joanne in the future.