I founded Joanne Manville Virtual Assistance in 2015, drawing on my love of admin and organising, and coming from a background initially as a Mortgage Advisor, and latterly as an Executive PA.

I am very proud of the team that I have built, which has in the most part been organic, in responding to client’s needs.  My favourite part of being a Virtual Assistant is experiencing the moment when a client sees the support we are giving is making a real difference and that they are getting real results through the space we have freed up for them.  If you’d like to read more about me and my journey, you can read that here.

I’d like to introduce you to the team at Joanne Manville Virtual Assistance. I’m so pleased to have such fantastic people working alongside me and supporting our clients.

Meet Joanne (me!)

As an Executive PA, I worked for over ten years supporting Managing Directors, Chief Executive Officers and Chairs and supporting the Board and now love supporting growing businesses and helping them to create the space to concentrate on what they do best. I was honoured to win the award of UK Outstanding VA in 2020 and 2019, England VA of the Year 2018, VA of the Year (South West) in 2018 and 2017, and Finalist for Best Newcomer in 2016. Most recently, in 2022, we won Small Business Of The Year in the Devon Women In Business Awards.

Areas of Expertise

Based in Newton Abbot, Devon I love:

  • Assisting business owners strategically, taking a whole-business view and determining the best way to save them time
  • Helping identify what could be delegated and putting this in place
  • Supporting whole teams, to enable them to work more effectively together and focus on the bigger picture
  • Lifestyle support, ensuring clients maintain a work/life balance

Meet Amanda

Amanda has over 15 years’ experience, supporting C-Suite and prides herself on supporting her clients with integrity, open communication and relationships based on trust.

Amanda is a natural planner, a good listener, and a proactive problem solver.

Areas of Expertise

Amanda can support you with:

  • Complex diary management
  • National and international travel
  • Organising team events
  • Minute taking at board level
  • Creating of process documents

Amanda understands confidentiality and discretion, is armed with the full range of administrative and communications skills you may require and has an excellent career track record.

Meet Claire

Claire has a background in providing Executive Assistant support to Non-Executive Board directors, CEOs, Consultants and Partners. She has also worked as an Editor in information books, project managing titles from inception to publication.

Areas of Expertise

Claire is based in Oxfordshire and can support you with:

  • Complex diary and email management
  • Executive Assistant support to CEOs, Directors and Partners within Blue Chip and Financial organisations, including Management Consultancies
  • Editorial: Project management, editing, proof-reading and drafting articles for approval
  • Minute taking at Partner and Board level, including NHS Board: preparation of papers, attendance at meetings, producing minutes, follow-up of actions
  • Customer Relationship Management: liaison with clients, prospects, and key stakeholders

Meet Ellen

Ellen worked for over 12 years in ‘people teams’ in organisations in a mix of sectors that include social housing, manufacturing, and retail. She enjoys supporting a wide range of businesses, including coaches and trainers, lifestyle industries such as fashion, retail, food, and travel.

Areas of Expertise

Based in Warrington, Ellen can help with:

  • Learning and Development
  • Training and implementation
  • Social media planning and strategy
  • Reformatting/updating documents
  • Email and diary management
  • Customer excellence (process, training, service improvements, journeys)

Meet Jenni

Jenni has worked for over 25 years in Business Support roles for global corporate companies to SME’s, providing excellent support to a variety of senior managers including Directors through to operational staff.

Areas of Expertise

Based in Merseyside, Jenni can help with:

  • Traditional PA skills to a high level
  • Excellent Microsoft skills
  • Extensive experience in multi Inbox/diary management
  • Research
  • Formatting/proofing
  • Data input
  • Appointment reminders
  • Process mapping
  • Investigations
  • Report writing
  • Compliance & audit
  • Performance KPI Management
  • Contract Management

Meet Jessica

Jessica has been a virtual assistant since 2017 and specialises in minute taking (Boards, Sub-Committees, Working Groups and Programme Boards) working predominantly in healthcare both for the NHS and private healthcare. She has an extensive background in recruitment having managed the recruitment for a global IT firm across 20+ countries while managing a team based across the world.

Areas of Expertise

Jessica understands confidentiality and discretion, is armed with the full range of administrative and communications skills you may require, and has an excellent career track record.

Based in Berkshire, Jessica can support you with:

  • Minute taking
  • Recruitment – process design, advertising, screening, interviewing, offers
  • Creation of process documentation
  • Email & Diary Management
  • Research tasks
  • Familiar with working in organisations that adhere to certified information standards and sharing protocols

Meet Jules

Jules is our resident travel expert!  She is passionate about travel and has over 30 years experience as a Travel Agent.  Working in partnership with High Street Travel Agency, Premier Travel, she can offer an ABTA Bonded Travel Booking Service. All package holidays will be ATOL Protected and 100% Financially Secure.

Areas of Expertise

Based in North West London, Jules can help you with:
* Package Holidays
* Short Breaks
* Tailor Made Itineraries
* UK, Europe, USA and Worldwide
* Tourism Australia Aussie Specialist
* Destination Canada & Rocky Mountaineer Specialist
* Virgin Voyages Certified Agent
* Sandals & Beaches Certified Agent

Meet Lisa

Lisa has 30+ experience in administration including the Employment Service, HM Prison Service, Ministry of Defence and Public Sector Industries, as well as a PA/EA supporting a Captain of the Royal Navy and a Head Teacher.

Areas of Expertise

She also worked as an Events Manager, organising events from business networking and well-being to weddings and activity events

Lisa is based in Lincolnshire, and can support you with:

  • Diary Management
  • Email Management
  • Lifestyle Support
  • Extensive research and information collection
  • Day to day organisation of tasks
  • Event Planning

Meet Lou

With a managerial background in Client and Customer Service, Lou has worked as a Virtual Assistant for over two years. Lou is experienced in supporting both small and large businesses across a wide range of administrative tasks.

Areas of Expertise

She enjoys a consultative approach with clients, offering ideas and solutions across the board. Lou is passionate about wellness and self-care in business and is studying towards a Life Coaching certification with focus on mindset and growth.

Based in Kent, Lou can support you with:

  • Creation and curation of blog posts
  • Content and website copy
  • Organisation and project co-management
  • Research and collating information
  • Creating process documentation
  • General PA duties

Meet Lucy

Lucy has over 20 years’ experience providing PA and administration support, event management and property management in a variety of roles including a private charity, a private country estate and a group of hotels. Lucy really enjoys supporting business owners so they can have more time to focus on their core activities and achieve their goals.

Areas of Expertise

Based in Hampshire, Lucy can support you with:

  • Minute taking at Board level
  • Event planning and venue finding
  • Property lettings and compliance
  • Liaising with customers and contractors
  • Adult safeguarding support

Meet Melanie

Melanie is a highly experienced office professional and qualified HR Manager with 23 years’ experience of working in the private, public and charity sectors. She has also worked in various senior admin roles including Executive Assistant, Office Manager and PA.

Areas of Expertise

Based in Devon, Melanie can support you with:

  • Excellent Microsoft Office skills
  • Research – for projects, blogs, social media content, website pages
  • Recruitment admin and support
  • Setup of systems and processes
  • Copy typing/document formatting/proofing
  • Minute taking
  • Note-taking at HR investigations and hearings
  • Data input

Meet Michelle

Michelle is a qualified ex-teacher with over 20 years of experience in administration, education, health and social care and charity sectors. As a result, Michelle has extensive knowledge of the sectors, regulations, OFSTED, CQC, and GDPR. 

Areas of Expertise

Michelle is methodical and organised, with a keen eye for detail, and has extensive knowledge of data protection, confidentiality and discretion.

Based in Cheshire, Michelle can help with:

  • Traditional Executive Assistant support; including diary and email management
  • Data input
  • Supporting clients using the Office365 suite, including setting up Teams
  • Reformatting and standardising formal documents, including policies and procedures
  • Copy-editing and proofreading of documents
  • Updating policies and procedures to reflect current legislation and include best practice

Meet Natasha

Natasha has worked for over 25 years in a variety of industries, including managing an administrative support team working within the scientific community which involved data and documentation management as well project management and process improvement.

Areas of Expertise

She loves building strong client relationships in order to thoroughly understand their business needs and goals. She is solution focused and enjoys solving challenges.

Based in Cambridgeshire, Natasha can help you with:

  • Creating and implementing business improvements
  • Proofreading and copy editing
  • Social media management
  • Organisation and Project Co-Management
  • Documentation Management

Meet Raahkee

Raakhee has a background as an Executive Assistant at Board level.  She finds organising people who are disorganised very fulfilling, and she loves a spreadsheet! Raakhee is passionate about helping the environment and actively aims to be greener in her day to day life.

Areas of Expertise

She is also in the process of studying for a BSc in Environmental Science.

Based in Kent, Raakhee enjoys working on:

  • Event planning and management
  • Document formatting including Kindle eBook formatting
  • In-depth research
  • Diary management
  • Email management

Meet Rebecca

Rebecca has worked for over 10 years in the events industry, planning weddings and events across the world for clients such as Tiffany and Co, F1, The Dubai Government, Carphone Warehouse and for Royalty.

Areas of Expertise

Rebecca has a wealth of experience from her career which has covered sales, business support, PA and management roles.

Based in Teignmouth, Devon, Rebecca can help you with:

  • Travel Management
  • Diary Management
  • Social Media Scheduling
  • Worldwide Event Planning and Organisation

Meet Sumeera

Sumeera has worked with various corporate organisations (including Microsoft, ITV and Shell), SME’s and start-ups over her 20 year working career, in areas including digital, marketing, websites, content and advertising.

Areas of Expertise

She has experience working across a diverse range of businesses including business coaches, estate agents, food and drink, beauty, construction, estate agents, branding agency, fintech, cyber, oil and gas, psychologists, health fitness and wellbeing, and technology.

Sumeera is based in Essex, and can support you with:

  • Digital Marketing Support
  • Brainstorm sessions (marketing strategy)
  • Market Research and Analysis
  • Email Marketing
  • PowerPoint presentations/pitches
  • Website Content Updates
  • Learning programme support

Meet Suzy

Suzy has 20 years’ work experience across the private, public, charity and university sectors, having worked in various roles including administrator, sales manager, charity trustee and project manager.

Areas of Expertise

Suzy is based in Newcastle Upon Tyne, and can support you with:

  • Operations support – streamlining processes, giving your customers and colleagues the smoothest journey possible
  • Sales support – professional sales presentations and training materials, CRM updates, sales analysis and customer service
  • Project support – as a qualified project manager helping you and your team to track your projects, meet milestones and report on progress
  • Recruitment – writing effective job descriptions, managing job adverts, liaising with candidates and optimising your recruitment process for equality, diversity and inclusion.

Meet Tamsin

Having worked in PA and Secretarial roles for over 20 years, Tamsin provides excellent assistance to a variety of high level managers including Directors. She has been involved in organising many staff events, including parties for 200+ staff, offsite staff briefings including venue booking, facilities preparation and putting the presentations together along with scheduling staff in to attend.

Areas of Expertise

She loves being one step ahead of a client and thinking about things before they’ve even thought of it themselves so that she is ready to roll when needed. Tamsin says that making a client’s day easier is the best feeling. She has a dog called Dave (Sproodle – Springer X Poodle) and spends most of her weekends finding long walks to tire him out (which has never happened yet)!

Based in Plymouth, Devon Tamsin can you help with

  • Traditional PA work
  • Inbox/diary management
  • Research
  • Minute taking
  • Copy typing/document formatting/proofing
  • Data input
  • Travel/research and organisation
  • Appointment Reminders

Meet Vicky

Vicky’s love of technology and her decision to specialise as a podcast VA followed a radio experience session with the Girl Guides which led to over 20 years of working within community radio. She now uses that experience, along with her training in voice-overs, to support clients to develop their podcasts, enabling them to be seen and be heard.

Areas of Expertise

Vicky is based in Lincolnshire, and can support you with:

  • Creating and managing podcasts to release content consistently.
  • Taking the headache out of editing video and audio content, whilst repurposing to get the most out of the recording.
  • Making technology accessible to clients, through 1:1 support.
  • Integrating your podcast into your business and streamlining production processes