Joanne is a breath of fresh air and exactly what I would have hoped for in a VA. She’s professional, kind, personable, reliable. She gets after me but does not really “bug” me. What I am particularly impressed with is how quickly she navigated and learned a proprietary CRM system I use. I have found myself referring her directly to at least two people and we are only in our second month of working together! I am looking forward to a long and satisfying relationship with Joanne.