I founded Joanne Manville Virtual Assistance in 2015, drawing on my love of admin and organising, and coming from a background initially as a Mortgage Advisor, and latterly as an Executive PA.

I am very proud of the team that I have built, which has in the most part been organic, in responding to client’s needs.  My favourite part of being a Virtual Assistant is experiencing the moment when a client sees the support we are giving is making a real difference and that they are getting real results through the space we have freed up for them.  If you’d like to read more about me and my journey, you can read that here.

I’d like to introduce you to the team at Joanne Manville Virtual Assistance. All of the team have the PA and Business Support skills you’d expect but with specialised skills on the side!

I’m so pleased to have such fantastic people working alongside me and supporting our clients, which enables us to provide an all-round service.

Claire has a background as a Corporate and C-Suite Executive Assistant, having worked for 15 years for large corporate companies, six of those in the city, providing support to high level Directors with complex diary itineraries.

Claire is based in Buckinghamshire, and can support you with:

  • Corporate & C-Suite PA
  • Diary Management
  • Event Planning
  • The IT Sector and Sales
  • Document Creation & Formatting Venue Finding
  • Research Tasks

Claire has a background in providing Executive Assistant support to Non-Executive Board directors, CEOs, Consultants and Partners. She minute-takes for Boards, including for the NHS, and has also worked as an Editor in information books, project managing titles from inception to publication.

Claire is based in Oxfordshire and can support you with:

  • Complex diary and email management
  • Executive Assistant support to CEOs, Directors and Partners within Blue Chip and Financial organisations, including Management Consultancies
  • Editorial: Project management, editing, proof-reading and drafting articles for approval
  • Minute taking at Partner and Board level, including NHS Board: preparation of papers, attendance at meetings, producing minutes, follow-up of actions
  • Customer Relationship Management: liaison with clients, prospects, and key stakeholders

Ellen has worked for over 12 years in ‘people teams’ in organisations in a mix of sectors that include social housing, manufacturing, and retail. She started working as a Virtual Assistant in 2019 and enjoys supporting a wide range of businesses, including coaches and trainers, lifestyle industries such as fashion, retail, food, and travel.

Based in Warrington, Ellen can help with:

  • Learning and Development
  • Training and implementation
  • Social media planning and strategy
  • Reformatting/updating documents
  • Email and diary management
  • Customer excellence (process, training, service improvements, journeys)

Holly has worked for almost 15 years as a PA in the funeral sector, as an office administrator, funeral arranger, and PA to the area manager. Along with her excellent PA skills, Holly utilises her Multimedia Diploma from Plymouth College of Art & Design to provide tech support to her clients, such as video editing, photoshop work and canva design. She is mum to 2 boys and in her spare time she loves paddleboarding, exploring new places, exercising, and spending time with her family & friends.

Holly is based in Cornwall, and she can support you with:

  • Visual content creation (canva, photoshop, premiere)
  • Website updates & moderation
  • Document & Newsletter design for marketing emails
  • Travel & Event Planning
  • Meetings & Minutes
  • General Administration
  • Lifestyle Management

Jayne has worked for 13 years as a Sales Manager, providing 5* event catering services to corporates, charities, and individuals alongside a large major events portfolio including the BRIT Awards & Royal Windsor Horse Show. A dedicated, thorough, and hardworking individual Jayne’s skills have been proven in sales system processes, CRM, budgeting, forecasting and vital key administrative support to help maintain efficient operations. Since becoming a VA Jayne also has a passion for Canva helping businesses to maintain a fantastic brand identity.

Jayne loves turning a lead into a sale and says the best way to do this is with a winning proposal and great client relations. Jayne loves taking a new client and putting systems in place to make sure they stand out at the first point of contact and build partnerships to last.

Jayne’s favourite way to wind down is walking/playing with her family on a beautiful Cornish beach or clearing her head on a nice early morning run, ready to start the day.

Based in Cornwall, Jayne can help with:

  • Monitoring and responding to sales leads
  • Creating and sending sales proposals
  • Implementation of follow up procedures to maximise sales conversions
  • Managing existing customer service support
  • General administrative support
Joanne Manville
Joanne (me!)

In a previous life I was a Mortgage Advisor, but my second career was as an Executive PA, where I worked for over ten years supporting Managing Directors, Chief Executive Officers and Chairs and supporting the Board. I started Joanne Manville Virtual Assistance in 2015, drawing on my love of admin and organising. I support growing businesses by giving managers the space to concentrate on what they do best. I was honoured to win the award of UK Outstanding VA in 2020 and 2019, England VA of the Year 2018, VA of the Year (South West) in 2018 and 2017, and Finalist for Best Newcomer in 2016.

My favourite part of running JMVA is experiencing the moment when a client sees the support we are giving is making a real difference and that they are getting real results through the space we have freed up for them or they are getting more time to spend with friends and family.

Based in Newton Abbot, Devon I love:

  • Assisting business owners strategically, taking a whole-business view and determining the best way to save them time
  • Helping identify what could be delegated and putting this in place
  • Supporting whole teams, to enable them to work more effectively together and focus on the bigger picture
  • Lifestyle support, ensuring clients maintain a work/life balance

Jules has a background as a Corporate and C-Suite Personal Assistant. She loves nothing more than getting people organised both in Business and Life. Jules is passionate about Travel and spent over 10 years earlier in her career as a Travel Agent and can now offer an ABTA Bonded Travel Consultancy to clients

Based in North West London, Jules can help you with:

  • Travel bookings and itineraries
  • Diary and inbox management
  • Filing organisation
  • Document creation
  • PowerPoint

Justine has worked as a virtual assistant for over five years, her clients have included those from a variety of industries including tech and digital marketing, and with small businesses as well as large corporate companies, within international timezones.

Based just outside of London, Justine enjoys working on:

  • Private household support incl. personal filing, sourcing of gifts and holiday research
  • Minute taking at Board level
  • Social media
  • Copywriting
  • Blog writing
  • Research

Laura has a background in law and residential property and worked in Central London for 8 years looking after a variety of high profile clients. Her work included new business generation, diary management, customer/client relationships, project management and much more! The boutique companies she’s worked for have her given a well-rounded range of business skills and experience.

Based in London, Laura can help you with:

  • Property management and lettings
  • Organisational skills
  • Email and diary management
  • Client relationships
  • Customer service

Lauren is an experienced & professional Trilingual Executive Assistant with several years’ experience at CEO/HNWI level. The bulk of her EA experience was for an international Hedge Fund based in Mayfair, providing efficient and reliable support to the CEO & senior partners with complex diary management, international travel, itineraries, team events, international liaison and meeting co-ordination. In addition to English, Lauren is also fluent in French, Spanish and an experienced translator.

Lauren splits her time between London & Spain and her key areas of expertise are:

  • Excellent Experience within an International Hedge Fund (Mayfair/Paris/New York)
  • CEO/HNWI/Corporate EA Experience
  • Extensive Experience in Complex Diary Management
  • Event Planning (UK & Overseas)
  • International Travel, Itineraries, Complex Roadshows, Budget Management
  • Excellent Organisational Skills

Lisa has over 10 years of experience as a PA/VA. Previously, she worked in the field of logistics, and one of her favourite projects was being involved in the C-17 maintenance project at RAF Brize Norton. Lisa says she is not very good at doing nothing – she’s a do-er and enjoys being productive and efficient for her clients.

Lisa switches off by either reading or walking and her top tip for small business owners is to get help with their organisation. Your time is your most valuable commodity and you must use it wisely. Your VA will be able to help you implement the right systems so you can be efficient.

Based in Surrey, Lisa can help with:

• Document creation and reformatting.
• Email Management; she’s an inbox ninja.
• Import and export customs compliance;
• Design and creation of social media graphics, lead magnets and workbooks.

With a managerial background in Client and Customer Service, Lou has worked as a Virtual Assistant for over four years. Lou is experienced in supporting both small and large businesses with a variety of tasks. She enjoys a consultative approach with clients, offering ideas and solutions across the board. Lou is passionate about wellness and self-care in business with a focus on mindset.

Based in Kent, Lou can support you with:

  • Blog posts
  • Website copy
  • Social media strategy and content
  • Research and collating information

Michelle is a qualified ex-teacher with over 20 years of experience in administration, education, health and social care and charity sectors. As a result, Michelle has extensive knowledge of the sectors, regulations, OFSTED, CQC, and GDPR.  With a keen eye for detail, Michelle’s specialised in standard operating procedures, proofreading, formatting, auditing and GDPR. 

Based in Cheshire, Michelle can help with:

  • Creating policies and procedures that reflect legislation and include best practice
  • Reformatting and standardising formal documents, including policies and procedures
  • Quality management; auditing, complaints handling, and investigations
  • Copy-editing and proofreading documents, for authors and professionals
  • Extensive experience with administration and planning, particularly in education, health and social care and charity sectors
  • Supporting the implementation of GDPR.

Natasha has worked for over 25 years in a variety of industries. Most recently, she managed an administrative support team working within the scientific community where her roles focused on data and documentation management as well as key operational support such as project management and process improvement. She loves building strong client relationships in order to thoroughly understand their business needs and goals. She is solution focused and enjoys solving challenges.

Based in Cambridgeshire, Natasha can help you with:

  • Creating and implementing business improvements
  • Proofreading and copy editing
  • Social media management
  • Organisation and Project Co-Management
  • Documentation Management

Raakhee has a background as an Executive Assistant at Board level, She finds organising people who are disorganised very fulfilling, and she loves a spreadsheet! Raakhee is passionate about helping the environment and actively aims to be greener in her day to day life. She is also in the process of studying for a BSc in Environmental Science.

Based in Kent, Raakhee enjoys working on:

  • Event planning and management
  • Document formatting
  • In-depth research

Rebecca has a degree in tourism and hospitality management from the University of Plymouth. She has worked for over 10 years in the events industry, planning weddings and events across the world for clients such as Tiffany and Co, F1, The Dubai Government, Carphone Warehouse and for Royalty. Rebecca became a virtual assistant in November 2020 and has a wealth of experience from her career which has covered sales, business support, PA and management roles.

Based in Teignmouth, Devon, Rebecca can help you with:

  • Travel Management
  • Diary Management
  • Social Media Scheduling
  • Worldwide Event Planning and Organisation

Having worked in PA and Secretarial roles for over 20 years, Tamsin provides excellent assistance to a variety of high level managers including Directors. She has been involved in organising many staff events, including parties for 200+ staff, offsite staff briefings including venue booking, facilities preparation and putting the presentations together along with scheduling staff in to attend. She loves being one step ahead of a client and thinking about things before they’ve even thought of it themselves so that she is ready to roll when needed. Tamsin says that making a client’s day easier is the best feeling. She has a dog called Dave (Sproodle – Springer X Poodle) and spends most of her weekends finding long walks to tire him out (which has never happened yet)!

Based in Plymouth, Devon Tamsin can you help with:

  • Traditional PA work
  • Inbox/diary management
  • Research
  • Minute taking
  • Copy typing/document formatting/proofing
  • Data input
  • Travel/research and organisation
  • Appointment Reminders

Tilly has worked for over 10 years in website design, development and SEO and has seen how the space has evolved over time. Tilly’s favourite part of her job is taking a business or project at its very beginning and helping her clients to build an online presence that reflects them as a business. She understands how confusing navigating your business online can be and has extensive expertise and experience under her belt that means she will be able to find a solution that suits you and your business.

Based in West Sussex, Tilly can support you with:

  • Website Design and Development on WordPress, Six, Squarespace and other well known platforms
  • Online Membership, booking systems and course set ups
  • Technical Fixes on all platforms
  • Technical and Content SEO
  • Migration and redesign of websites

Tuuli has over a decade of business management and administration experience as a managing director of a Kent based recruitment & youth travel agency. She is used to being in charge of all key aspects of running a busy office – from daily administration and customer service to marketing and event/travel organising (UK and International). She has excellent client-facing skills and is known for her easy-going yet organized approach. She loves finding new ways of making the working day more efficient – and is used to adapting to new technologies available.

Based in Maidstone, Tuuli can help you with:

  • Traditional PA skills
  • Recruitment support (vetting, interviewing, reference checks)
  • Inbox & diary management
  • Client communication
  • Invoicing
  • Online Zoom meetings (organising & hosting support)
  • Social media support – post design & scheduling, engagement with audience
  • Automation system set up & support (lead nurture)
  • Data entry & proofreading
  • Events & Travel/research and organisation
  • Appointment Reminders