I founded Joanne Manville Virtual Assistance in 2015, drawing on my love of admin and organising, and coming from a background initially as a Mortgage Advisor, and latterly as an Executive PA.

I am very proud of the team that I have built, which has in the most part been organic, in responding to client’s needs.  My favourite part of being a Virtual Assistant is experiencing the moment when a client sees the support we are giving is making a real difference and that they are getting real results through the space we have freed up for them.  If you’d like to read more about me and my journey, you can read that here.

I’d like to introduce you to the team at Joanne Manville Virtual Assistance. All of the team have the PA and Business Support skills you’d expect but with specialised skills on the side!

I’m so pleased to have such fantastic people working alongside me and supporting our clients, which enables us to provide an all-round service.

Ellen has worked for over 12 years in ‘people teams’ in organisations in a mix of sectors that include social housing, manufacturing, and retail. She started working as a Virtual Assistant in 2019 and enjoys supporting a wide range of businesses, including coaches and trainers, lifestyle industries such as fashion, retail, food, and travel.

Based in Warrington, Ellen can help with:

  • Learning and Development
  • Training and implementation
  • Social media planning and strategy
  • Reformatting/updating documents
  • Email and diary management
  • Customer excellence (process, training, service improvements, journeys)

Jayne has worked for 13 years as a Sales Manager, providing 5* event catering services to corporates, charities, and individuals alongside a large major events portfolio including the BRIT Awards & Royal Windsor Horse Show. A dedicated, thorough, and hardworking individual Jayne’s skills have been proven in sales system processes, CRM, budgeting, forecasting and vital key administrative support to help maintain efficient operations. Since becoming a VA Jayne also has a passion for Canva helping businesses to maintain a fantastic brand identity.

Jayne loves turning a lead into a sale and says the best way to do this is with a winning proposal and great client relations. Jayne loves taking a new client and putting systems in place to make sure they stand out at the first point of contact and build partnerships to last.

Jayne’s favourite way to wind down is walking/playing with her family on a beautiful Cornish beach or clearing her head on a nice early morning run, ready to start the day.

Based in Cornwall, Jayne can help with

  • Monitoring and responding to sales leads
  • Creating and sending sales proposals
  • Implementation of follow up procedures to maximise sales conversions
  • Managing existing customer service support
  • Competitor analysis research

Jules has a background as a Corporate and C-Suite Personal Assistant. She loves nothing more than getting people organised both in Business and Life. Jules is passionate about Travel and spent over 10 years earlier in her career as a Travel Agent and can now offer an ABTA Bonded Travel Consultancy to clients

Based in North West London, Jules can help you with:

  • travel bookings and itineraries
  • diary and inbox management
  • filing organisation
  • document creation
  • PowerPoint

Justine has worked as a virtual assistant for over five years, her clients have included those from a variety of industries including tech and digital marketing, and with small businesses as well as large corporate companies, within international timezones.

Based just outside of London, Justine enjoys working on:

  • Private household support incl. personal filing, sourcing of gifts and holiday research
  • Minute taking at Board level
  • Social media
  • Copywriting
  • Blog writing
  • Research

Laura has a background in law and residential property and worked in Central London for 8 years looking after a variety of high profile clients. Her work included new business generation, diary management, customer/client relationships, project management and much more! The boutique companies she’s worked for have her given a well-rounded range of business skills and experience.

Based in London, Laura can help you with:

  • Property management and lettings
  • Organisational skills
  • Email and diary management
  • Client relationships
  • Customer service

Lisa has over 10 years of experience as a PA/VA. Previously, she worked in the field of logistics, and one of her favourite projects was being involved in the C-17 maintenance project at RAF Brize Norton. Lisa says she is not very good at doing nothing – she’s a do-er and enjoys being productive and efficient for her clients.

Lisa switches off by either reading or gardening and her top tip for small business owners is to get help with your organisation. Your time is your most valuable commodity and one must use it wisely. Your VA will be able to help you implement the right systems so you can be efficient.

Based in Surrey, Lisa can help with:

• Supply chain and logistics, in particular retail and aviation;
• Email Management; she’s in inbox ninja.
• Import and export customs compliance;
• Liaising with customer and suppliers in a number of time zones around the world.

With a managerial background in Client and Customer Service, Lou has worked as a Virtual Assistant for over two years. Lou is experienced in supporting both small and large businesses across a wide range of administrative tasks. She enjoys a consultative approach with clients, offering ideas and solutions across the board. Lou is passionate about wellness and self-care in business and is studying towards a Life Coaching certification with focus on mindset and growth.

Based in Kent, Lou can support you with:

  • Creation and curation of blog posts
  • Content and website copy
  • Organisation and project co-management
  • Research and collating information
  • Creating process documentation
  • General PA duties

Michelle is a qualified ex-teacher with over 20 years of experience in administration, education, health and social care and charity sectors. As a result, Michelle has extensive knowledge of the sectors, regulations, OFSTED, CQC, and GDPR.  With a keen eye for detail, Michelle’s specialised in standard operating procedures, proofreading, formatting, auditing and GDPR. 

Based in Cheshire, Michelle can help with:

  • Creating policies and procedures that reflect legislation and include best practice
  • Reformatting and standardising formal documents, including policies and procedures
  • Quality management; auditing, complaints handling, and investigations
  • Copy-editing and proofreading documents, for authors and professionals
  • Extensive experience with administration and planning, particularly in education, health and social care and charity sectors
  • Supporting the implementation of GDPR.

Natali has worked for over 17 years within a wide range of fields such as design, events, sales and marketing, business support and project management and started working as a Virtual Assistant in January 2019.

Natali’s favourite part of the job is when she reaches the moment in her client’s journey where she knows the business so well, that she is able to offer proactive support.

Based in Buckingham, Natali can help with:

  • Video and audio editing
  • Graphics for print or digital
  • Website design and updates on WordPress
  • Setting up email automations and designing templates
  • Webinar setup and management

Natasha has worked for over 25 years in a variety of industries. Most recently, she managed an administrative support team working within the scientific community where her roles focused on data and documentation management as well as key operational support such as project management and process improvement. She loves building strong client relationships in order to thoroughly understand their business needs and goals. She is solution focused and enjoys solving challenges.

Based in Cambridgeshire, Natasha can help you with:

  • Creating and implementing business improvements
  • Proofreading and copy editing
  • Social media management
  • Organisation and Project Co-Management
  • Documentation Management

Raakhee has a background as an Executive Assistant at Board level, She finds organising people who are disorganised very fulfilling, and she loves a spreadsheet! Raakhee is passionate about helping the environment and actively aims to be greener in her day to day life. She is also in the process of studying for a BSc in Environmental Science.

Based in Kent, Raakhee enjoys working on:

  • Event planning and management
  • Document formatting
  • In-depth research
  • Diary management
  • Email management

Having worked in PA and Secretarial roles for over 20 years, Tamsin provides excellent assistance to a variety of high level managers including Directors. She has been involved in organising many staff events, including parties for 200+ staff, offsite staff briefings including venue booking, facilities preparation and putting the presentations together along with scheduling staff in to attend. She loves being one step ahead of a client and thinking about things before they’ve even thought of it themselves so that she is ready to roll when needed. Tamsin says that making a client’s day easier is the best feeling. She has a dog called Dave (Sproodle – Springer X Poodle) and spends most of her weekends finding long walks to tire him out (which has never happened yet)!

Based in Plymouth, Devon Tamsin can you help with

  • Traditional PA work
  • Inbox/diary management
  • Research
  • Minute taking
  • Copy typing/document formatting/proofing
  • Data input
  • Travel/research and organisation
  • Appointment Reminders

Tuuli has over a decade of business management and administration experience as a managing director of a Kent based recruitment & youth travel agency. She is used to being in charge of all key aspects of running a busy office – from daily administration and customer service to marketing and event/travel organising (UK and International). She has excellent client-facing skills and is known for her easy-going yet organized approach. She loves finding new ways of making the working day more efficient – and is used to adapting to new technologies available.

Based in Maidstone, Tuuli can help you with:

  • Traditional PA skills
  • Recruitment support (vetting, interviewing, reference checks)
  • Inbox & diary management
  • Client communication
  • Invoicing
  • Online Zoom meetings (organising & hosting support)
  • Social media support – post design & scheduling, engagement with audience
  • Automation system set up & support (lead nurture)
  • Data entry & proofreading
  • Events & Travel/research and organisation
  • Appointment Reminders